Request Form for MedHub Issues

Please consult the FAQ to the right as it may answer your question before submitting a ticket


Issue Description
NOTE: If you do not have IU Credentials, put N/A in the Username fields. Then enter your first/last name in the description field along with your email address.
What is your role in regard to Medhub? Please enter your IU Username then, confirm below Please attach any supplemental documentation
Frequently Asked Questions

+ How do I log in with IU credentials?

Make sure you are using your IU credentials (IU ID, Passphrase).

Click on the box that has the IU School of Medicine Logo.

This will send you to the Central Authentication Service Page. Enter your IU credentials here.

Make sure that you have DUO Authentication set up.

+ How do I log in if I don't have IU credentials?

If you are Volunteer Faculty and do not currently have IU Credentials, click on the link that says "Click here to log in using a non-iu account.

This will open a "Log in" option to the right where you can enter your username and password.

Your Username will be the beginning of your email address that you provided us (before the @ symbol) including the domain name of your email with a period before the domain.

For Example the email bobsmith@iuhealth would have the username bobsmith.iuhealth

Select "Forgot my password" to reset your password.

If you are unsure of your username please enter your email address and name in the issue description box on the form to the right? Please put N/A in the username boxes as well.

+ How do I get to the MedHub webpage?